Task: Character animation, interactive activities
Duration: 16 x 15 minutes
Audience: Contact Centre Staff – Customer Service and/or Sales
Focusing on a customer service and or sales contact centre audience, these twenty plus animated modules including titles such as Angry and Upset Customers, Critical Thinking, Customer Motivation, Building Rapport and Handling Objections, offer a fun, narrative driven and interactive online training experience for new starters and more experienced staff alike.
