BSI Ready-Made Learning – Workplaces Against Violence
April 15, 2016
Out of the box learning – Retail Excellence
BSI Ready-Made Learning – Retail Excellence
April 15, 2016
Show all
267

BSI Ready-Made Learning – Quality Conversations

Published by BSI eLearning at
Categories
Out of the box learning – Quality Conversations
  • DateApril 15, 2016

Task: Character animation, interactive activities
Duration: 16 x 15 minutes
Audience: Contact Centre Staff – Customer Service and/or Sales

Focusing on a customer service and or sales contact centre audience, these twenty plus animated modules including titles such as Angry and Upset Customers, Critical Thinking, Customer Motivation, Building Rapport and Handling Objections, offer a fun, narrative driven and interactive online training experience for new starters and more experienced staff alike.